How can we help?
Have your order number ready: it is on your order page and in the text we send.
- Track an order Where it is, and what happens next
- Return or report a problem Not as described, faulty or damaged
- Delivery Where we deliver, and what to check
- Your information What we keep, and why
Common questions
When will my order arrive?
The delivery fee and how long it takes are shown at checkout, before you pay. Your order page shows where it is.
How do I pay?
With one of the ways shown at checkout, when you place the order. Never send money to anyone's personal account, including a dealer's.
What if the item is wrong, damaged or not as described?
Tell us as soon as you can, with your order number. We may ask for a photo. Stop using anything that may be unsafe, such as a swollen battery.
Can I change my mind?
For many purchases, yes. The returns policy says when, and how to tell us.
Will the courier ask for a PIN?
Never your mobile money PIN, password or sign-in code. Do not give a delivery confirmation code until you have the parcel.
How do I make a complaint?
Call or email us. The complaints policy says how we answer, and how long it takes.